FREE SHIPPING ON ORDERS OVER $49 ACROSS CANADA OR $70 ACROSS THE US.

Shipping & Return Policy

 Shipping Policy

Your order will ship out no later than 48 hours from your purchase date, on business days.  If there are unforeseen delays, we will contact you.  Please make a note in the comment section of your order if you wish to have a signature upon delivery of your package.  Please note: we wait until payments are fully processed before shipping out your order.  

Shipping to the United States:  We ship your order from our warehouse in Ottawa, Canada. Most orders will arrive in around 14 to 21 days, however sometimes there can be unforeseen delays such as delays at the customs border.  We will do our best to notify you should anything arise. Shipping is free when purchase price is over $70 USD. Otherwise, a $15 flat shipping rate applies. Customer is responsible for duties and taxes.  Please note:  If an item is refused, unclaimed etc.. and the package is returned to us, we subtract the shipping cost from your refund - even if the order is over $70 USD and was subject to free shipping.  

Shipping within Canada:  Most orders will arrive in around 10 days.  However, sometimes there can be unforeseen delays.  We will do our best to notify you should anything arise.   Shipping is free when purchase price is over $49 CAD. There is a flat rate shipping fee below $49 CAD of $13.00 for Eastern Canada and $20.00 for Western Canada.

Shipping to other International countries:  We do not ship to other international countries at this time.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed or emailed  to you.

 

 

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